One month ago I ordered a T/A hood, springs and hood pin kit from ........The UPS 40' trailer pulled up today. The driver asked me to inspect the box the hood was in. The bottom corner had obviously been hit. Looked like a forklift tore it open and then it was taped shut. The driver lowered it to the ground with a tuck-away-lift. He suggested I open the cardboard box. I opened it and the rear passenger side corner had been hit by something and about two inches of gel coat was broken off exposing fiberglass mat or woving. :verymad: Driver suggested not to accept and refuse delivery and to call the vendor. I called right then. Got a recording they are closed for Thanksgiving, open Friday, closed Thanksgiving weekend. I'm compelled to call USAA Mastercard to charge the vendor back. The bill was $1,153.53! My :madashell: blood is boiling. Any suggestions. The T/A hood was in a cardboard box unprotected.....no padding, styrofoam, nothing! I don't want to go through this again. The hood was shipped from Georgia to Illinois, to N. California. Who knows how many stops on the way and trailer changes. I need reassurance this will not happen again. Anyone else go through this.
I've had to send back T/A hoods before. The vendor that I have used in the past ships them sandwiched between cardboard without any bracing. I'm very surprised when they make it without any damage. Best to send it back and let them ship another. :alan2cents:
Bummer, mine was shipped from Texas to Buffalo NY but it was in a wooden shipping crate and cardboard, bubble wrap etc....
This clearly show the difference between vendors that care about mopars and those that just want to make a buck.
:bricks:
Let the vendor and shipping company duke it out but you need a new hood.
Sad that I have heard this story before . . . Wish you luck!
UPS destroyed a OEM heater box this year. They were about impossible to work with. Hopefully you can deal with the vendor directly? Get your money back and go with vendor who knows how to package a hood.
@Brads70 (https://forum.e-bodies.org/mlist/brads70_12) who did you use?
Sorry , I will not let anyone ship UBS
in theory all you have lost is time at least
Quote from: nsmall on November 22, 2017, 08:53:08 PM
UPS destroyed a OEM heater box this year. They were about impossible to work with. Hopefully you can deal with the vendor directly? Get your money back and go with vendor who knows how to package a hood. @Brads70 (https://forum.e-bodies.org/mlist/brads70_12) who did you use?
I can't remember the name but it was an ebay purchase.
If it's any consolation, many suppliers seem to have this issue. after spending 1k+ for my dash to be redone, the company shipped it in bubble wrap and a cardboard box . . . not once . . . but twice ! Each time the end product was damaged. Talk about frustration ! ! Each time I was forced to call and complain, take photos of the box prior to opening, product damage, and each time I was forced to send it back after it was left on my door step. The companies response was "look, we can't help it that UPS isn't careful and damaged your parts, but we're trying to make things right" :unbelievable: The 3rd shipment was boxed differently and managed to survive the transport from CA to AZ.
The flip side of this is a guy like Jim Ridge who takes great care in shipping of alternators. I spoke with him at great length and he explained how he took one boxed, and threw it off the 2nd story of a building to test durability and the ability to resist damage.
I'd have gladly paid an additional $?? to have dash delivered damage free the first time, additionally if I were the supplier there is no way I'd want the experience ruined by someone receiving damaged goods, particularly when the content value is substantial.
Why suppliers will not spend a few extra $$ to package their parts properly makes no sense , it has to save $ in the long run
Yes I agree. I know you feel sick about this and are mad but lets face it these shippers do not care about your car parts. My company ships signs all over the country every day and you would be surprised how many get damaged. Some signs are $ 50,000.00 and we built custom wooden crates for each sign which could withstand a F-5 tornado and still they get smashed up. Forks driven right through a sign from front to back--it really is amazing how anyone could do so much damage but they do. You are really not out any money so just decline the order and call the vendor and tell them. When you get the next one make sure you open it up and check it thoroughly even if the box is NOT showing any damage. Shippers will sometimes destroy the original box and throw the item in a new box. If you don't check it then and open it later and fine out it is damaged then they can say you did it. So check it out before accepting any package.
GOOD LUCK
JS27
Quote from: Chryco Psycho on November 23, 2017, 04:52:14 AM
Why suppliers will not spend a few extra $$ to package their parts properly makes no sense , it has to save $ in the long run
Anytime I ship parts I pack expecting the shipping companies to be totally careless and pretty much destructive with packages. Lot`s of reinforcement in the box, lot`s of packing/bubble etc. and taped well, basically tornado proof! If I can do that at home it is ridiculous tha a company can send a big expensive, FRAGILE part like a fiberglass hood and not pack it well enough. :pullinghair:
Quote from: js27 on November 23, 2017, 05:56:45 AM
Yes I agree. I know you feel sick about this and are mad but lets face it these shippers do not care about your car parts. My company ships signs all over the country every day and you would be surprised how many get damaged. Some signs are $ 50,000.00 and we built custom wooden crates for each sign which could withstand a F-5 tornado and still they get smashed up. Forks driven right through a sign from front to back--it really is amazing how anyone could do so much damage but they do. You are really not out any money so just decline the order and call the vendor and tell them. When you get the next one make sure you open it up and check it thoroughly even if the box is NOT showing any damage. Shippers will sometimes destroy the original box and throw the item in a new box. If you don't check it then and open it later and fine out it is damaged then they can say you did it. So check it out before accepting any package.
GOOD LUCK
JS27 :iagree:
Had this problem too. Box look fine. Contents destroyed and it was packaged by UPS who fought to reimburse me.
TTI sent headers to me recently. I live 45 minutes from where they shipped them. Headers were sticking out of the box.
I work for UPS and after seeing how things are handled by people who hate their job it's amazing anything shows up in one piece. If you're going to ship anything pretend it's going to be dropped out of a 3rd story window and survive. Now it's safe to ship. Just Dashes has the best packing I've ever seen but you pay for it. Dash showed up perfect.
My condolences working for UPS :sorry:
My experiences with them have been so bad I will ship with anyone else .
Most of the problems do come from the shippers, but the companies selling this stuff know that as well.
Can't see why they wouldn't package things better, they have to fix or scrap the damaged parts and that can't be cheap or viable in the long run and it ultimately hurts their own reputations.
My :alan2cents:
:iagree:
Cutting corners to make more $$$ in the end leaves you with customers who will not return nor tell anyone else to use that vendor.
Very short sighted but hey it's seems thats the American way now in large part.
BIGS 2 cents.... we ship things everyday. Packaging is EVERYTHING. And some things like hoods we wont ship... unless the customer will pay for us to crate it (make a crate for it). Do we loose some sales... yes... but all your doing is refunding the customer if it gets there damaged anyway. As for UPS my nephew is a supervisor there. The stories I hear would blow your mind. And now with holiday time, its going to get worse.
If not mistaken, UPS just announced a rate increase. Must need it for all the claims they are expecting.
Years ago, I ordered a rally hood at my local Dodge dealer. It took 3 hoods to get one that was undamaged. Sure makes you wonder how they are not investigated by the feds over some of this stuff.
Quote from: Chryco Psycho on November 23, 2017, 09:52:46 AM
My condolences working for UPS :sorry:
My experiences with them have been so bad I will ship with anyone else .
:iagree: Same here, nothing but a headache and an empty wallet.
UPS.....has never broken or lost anything of mine :fingerscrossed: ...but their International Brokerage fees are INSANE.... :pullinghair:
USPS/Canada Post has a flat rate of $9.95, FedEx came in last time at $10.00......UPS is ALWAYS $65-$100 regardless of what they deliver.... :thumbdown:
Quote from: Brads70 on November 23, 2017, 02:16:55 PM
Quote from: Chryco Psycho on November 23, 2017, 09:52:46 AM
My condolences working for UPS :sorry:
My experiences with them have been so bad I will ship with anyone else .
:iagree: Same here, nothing but a headache and an empty wallet.
:iagree:
I will do almost anything to avoid UPS. I would have to want something pretty bad to be willing to accept UPS as a shipper. They are to the shipping business what 'Jim's Auto Parts' is to the Mopar restoration business.
If you use either, prepare to bend over.
:stop:
The volume shipping companies handle will blow your mind. I know it's no excuse but there are bound to be a few problems especially when items aren't packed correctly. I avoid UPS at all costs but that is because of their internationsl charges. I have shipped within Canada with them with no problems.
The way mail is treated is absolutely nuts. I sold two '71 B-body dash emblems to someone earlier in the month. Packaged them well and paid a pretty penny to ship them. This is how they showed up. Not a clue how it happened.....all I can think is somebody stepped on them....
One of the last things I needed to get my Challenger on the road was a new windshield. The first one showed up completely shattered. The box looked fine. Good thing I opened the box and inspected the glass before accepting the shipment. I refused it, contacted Roseville and they got another one coming. A week later the new glass arrived in good shape.
Accidents happen. Just refuse the shipment. The company you bought the hood from will deal with the shipping company. That end of it isn't your concern.
Spoke with Doug at Year one this Black Friday morning. He was very polite and said he would handle it and ship out another T/A hood next week. He agreed not to send back the same hood repaired. I told him the UPS driver and I were amazed how the hood was placed in a cardboard box with no padding, bubble wrap, foam, etc. Nothing to secure the hood from flopping around. Doug said he would pass that along. :fingerscrossed:Guess I'll just keep my fingers crossed and hope the 2nd T/A hood arrives without damage. Thanks for all the comments.
You really have to stay on top of the more expensive and larger shipments because they would love to just drop it at your front door and run away.
:bricks:
I plan to order the YOne e-body aluminum louvers rear window kit, another large and big dollar item. I will wait and see how the next T/A hood arrives first. I wish Summit Racing (SR) would get involved more with e-body merchandise. I have spent thousands of dollars with SR over the past few years and no issues, and fast shippers.
Should try Dave at Roseville for rear window louvers :dunno:
It appears YOne and Dales Cuda Shop (DCS) are the only sellers of aluminum louvers for e-bodies. Correct me if I'm wrong but DCS makes and provides his rear window louvers to YOne. Same price no discounts ever on this item. I have not checked into shipping costs yet.
I had a supplier in Que with a top notch product & sold a ton of them approx 8 years ago , but he quit making them . :crying:
Year One sent another T/A hood and it arrived in five days. For some reason, the first hood took four weeks and was damaged during shipping. Year One really came through and I am grateful for that. The only flaw is some very slight scuffing of the primer. :slapme5: Here is a picture of the 50 pound bad boy.
Nice! You gotta be happy with that.
I just ordered louvers from Dave at Rosevilles
Hey Hustlestuff, Let us know how the delivery and install went. Will you be drilling the holes for the hinges? Or, are you replacing an existing set of louvers? I purchased the $2.50 package protection option and in hind sight it was a smart investment because the first T/A hood arrived damaged. This insurance policy is probably why Year One sent out another hood so quickly...no haggling with UPS or YOne on my part. Still waiting for the T/A hood springs I ordered 42 days ago. BTW, I looked thoroughly and could not find the louvers listed in the catalog on Rosevilles web site.
when product is slim to get or rarely asked for it is generally not on the website. I have One set of Cuda louvers in stock that was delivered today by DCS. Fairly large box to ship. LMK if your wanting them.
Quote from: IRON MAN on December 02, 2017, 05:00:56 PM
Year One sent another T/A hood and it arrived in five days. For some reason, the first hood took four weeks and was damaged during shipping. Year One really came through and I am grateful for that. The only flaw is some very slight scuffing of the primer. :slapme5: Here is a picture of the 50 pound bad boy.
Did it come molded in black? :cooldance:
http://www.rosevillemoparts.com/product_info.php/p/70-74-cuda-rear-window-louver-set/products_id/9920
Quote from: Brads70 on December 04, 2017, 02:35:45 PM
Quote from: IRON MAN on December 02, 2017, 05:00:56 PM
Year One sent another T/A hood and it arrived in five days. For some reason, the first hood took four weeks and was damaged during shipping. Year One really came through and I am grateful for that. The only flaw is some very slight scuffing of the primer. :slapme5: Here is a picture of the 50 pound bad boy.
Did it come molded in black? :cooldance:
Brad, I thought it was sprayed with black primer. Upon closer inspection it seems that it is molded in black. So the tech used black coloring in the resin?
Quote from: IRON MAN on December 04, 2017, 04:00:35 PM
Quote from: Brads70 on December 04, 2017, 02:35:45 PM
Quote from: IRON MAN on December 02, 2017, 05:00:56 PM
Year One sent another T/A hood and it arrived in five days. For some reason, the first hood took four weeks and was damaged during shipping. Year One really came through and I am grateful for that. The only flaw is some very slight scuffing of the primer. :slapme5: Here is a picture of the 50 pound bad boy.
Did it come molded in black? :cooldance:
Brad, I thought it was sprayed with black primer. Upon closer inspection it seems that it is molded in black. So the tech used black coloring in the resin?
That's pretty cool. makes sense, mine is molded in white so every stone chip shows through.... :pullinghair: Let us know how much body work was required before painting it. I might have to get one at some point down the road if yours works out good. :popcorn:
Can you show some close ups as it is now before body work/paint air grills? etc...
Here ya go. The quintessence of function defines form:
Looks really nice!! :bigthumb:
I think Bigs and Sheldon hit it on the head - the way the item is packaged is critical because the sheer volume of stuff being moved by these companies is mind-boggling! Volume is money and time is money - move as much as you can as quickly as you can.
The package handlers are not there to read the "fragile" and "handle with care" labels - they're there to move the stuff into the appropriate bin, container, truck, airplane, etc as efficiently as they can. Case in point, I use to fly night cargo for a regional cargo airline. When we finished our run and returned to the hub, we'd taxi into parking where the tug and container train were waiting to take the packages into the "sort" facility. We would no sooner get the engines shutdown and they would have the cargo door open, the conveyor belt positioned, and be slinging stuff out of the airplane and onto the conveyor from which the packages would shoot into the container bins behind the tug. Packages would crunch and pile up on top of one another and when that bin was full, the tug would move forward to position the next bin at the end of the conveyor. If something fell off of the conveyor, it would be picked up and put in the bin - but if it was light enough, they would just throw it into the bin from where it fell. When the airplane was finally empty, the tug and container train would rush off to the sort facility where the packages were sorted and loaded onto the appropriate trucks for distribution in the morning.
I assume it is fiberglass not carbon fiber , the fiber glass is white mat with clear resin , the resin can be dyed but generally the mold is coated with a gel coat to release it from the mold & smooth the surface of the part once it is out of the mold , most parts I have seen are made using a grey gelcoat so likely the gel coat was black not grey . Carbon fiber mat is black with a clear resin so it will come out of the mold black
The louvers were drop shipped from Dales to save a little on shipping. Very strong double cardboard box and bubble wrap and thin covering. No damage at all. I am still restoring and will be a new install for these. Still need to put on vinyl top, need to figure out assembly order. Drill holes first or vinyl top first, may need to ask Allan. Very pleased with looks will add pic soon.
Can't get pics to flip . Fixed
My louvers from DCS were packaged well. Heavy duty card board box and multiple layers of bubble wrap.
:congrats: on getting the louvers....and without damage. The louvers are screaming for a vinyl top...I can hear them from here.
Quote from: IRON MAN on December 09, 2017, 10:09:10 AM
:congrats: on getting the louvers....and without damage. The louvers are screaming for a vinyl top...I can hear them from here.
I agree :bigthumb:
I love my buddies FY1 T/A with no vinyl top and Louvers... Looked great in 1970 & still does...
Quote from: IRON MAN on December 09, 2017, 10:09:10 AM
:congrats: on getting the louvers....and without damage. The louvers are screaming for a vinyl top...I can hear them from here.
Definitely getting one
Used to have louvers on my 1972 'Cuda and loved them and will probably put some on my '71 but at those prices will be second to last thing I do.