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Shout out to DMT

Started by GoMangoBoys, March 01, 2021, 08:12:19 PM

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GoMangoBoys

I bought a boatload of parts from Detroit Muscle Technologies last week. When I got the box of parts, I reviewed the list of what I bought.  There were a couple of items scratched off the packing list and a handwritten note saying that the item was deleted from the order since it was part of a "kit" that I had ordered.   They eliminated the redundant parts that I had ordered out of ignorance and issued me a $30 refund.  Now, THIS is customer service.  Without this, I would have gotten the parts and sometime later realized that I had 2 while only needing 1. 
Thank you to DMT for being an awesome place to buy from.

dodj

I have been happy with what I have purchased from them as well. They make good stuff.
"There is nothing your government can give you that it hasn't already taken from you in the first place" -Winston Churchill

71TA

Thanks. I only find time to check in once a year it seems. Glad to find a post like this!


Jay Bee

I wish they would resume shipping to Canada, rather than suggesting a third party shipper/broker.

jimynick

I, also, had ordered a bunch of stuff and thought I had everything- wrong! I'd forgotten the door handle gaskets and when I called the next day to see if they could be put in my order I discovered that it'd already gone- BUT, they packed and shipped them to me at a reduced price nonetheless. I've only ever had good experiences dealing with Jim & Co. and can't recommend them higher. Good folks with a service ethic and a friendly "bedside manner".  :twothumbsup:
In the immortal words of Jimmy Scott- "pace yourself!"

rjhjr

I'd like to second that shout out!
At 2:32 pm I placed my order and got an email.
At 2:43 its status changed and at 4:22 I got a call from a really nice young lady who questioned some quantities and she helped me think it through.
Awesome service and no supply chain dram when its made in the  :unitedstates:

Claudia

I too have only had good experiences with DMT!