Another BIGS WOT... (way off topic)... FB PITA

[BIGSHCLUNK]

Anyone know of a working phone# to FB tech support ? 

OK, let me give a little back story here...
Love it or hate it, years ago I set up a FB account. This was so I could set up a FB page for the shop. The shop page organically picked up many followers without me spending lotsa $$$ on advertising... follow me so so far? Things are a little different now but.....

So what happened is the primary account (BIGS H CLUNK) was hacked. Who ever hacked it took the page down AND added secondary level encryption to the account... so any attempt at changing password or anything else is thwarted by the secondary level... ok got that? BUT my business page is still up - but I (obviously) cannot access it. Can't retrieve it , make changes to it ect ect. Who knows what BS this will cause down the road. 

I have found a tech support number. As you go thru the prompts, you end up with a msg that there is no "live" help available at this time. Hmmmm a multi million dollar company without live support.... WTH ???

 

[blown motor]

Just retire and all your worries will go away. 

[Poolshark314]

https://www.facebook.com/help/147926301947841/?helpref=uf_share&ref=share

you could try leaving feedback on this page and see if someone reaches out to you. I doubt they do much phone support. Regardless of if they do, never provide anyone with a password or critical information to you over the phone

[Mr Lee]

Multi BILLION dollar company, and they suck. Sorry to hear that.


Sent from my iPhone using Tapatalk

[Bullitt-]

I have no experience with this, some searching led me to the page below..
 
  I was unable to find an account "BIGS H CLUNK"

https://www.facebook.com/help/1216349518398524?helpref=faq_content

[MEK-Dangerous]

BIGS, my FB account was hacked back in early March. They have ZERO customer support.

I try to log in and I can see my profile photo and E-Mail address I used to create the account. It's the same situation as you are in, all notifications go to the hackers E-Mail address, and I can't change that.

I'm just floored that a company this big doesn't have a actual hotline that you can call. You know this kind of stuff happens all the time.

[BIGSHCLUNK]

I jus looked again... no BIGS page but my biz page is still there... https://www.facebook.com/GR8PARTS 

This all started when I could not login and noticed a hotmail addy added to the account. 

[MEK-Dangerous]

My hacker had a Hotmail address as well. Coincidence or not?

[Bullitt-]

have you been through this automated process? 

https://www.facebook.com/login/identify?helpref=help_wizard

[Chryco Psycho]

We are talking about Fecesbook right ?

[MEK-Dangerous]

have you been through this automated process? 

https://www.facebook.com/login/identify?helpref=help_wizard

Yes. I enter my cell phone number and it sends an activation code to the hackers E-Mail account.

[BIGSHCLUNK]

Yes thats pretty much it 

[Skdmark]

Have you tried reporting the account as compromised?

https://m.facebook.com/hacked/?ref=u2u

Some additional options to try.
https://m.facebook.com/help/community/question/?id=1845230622225702&answer_id=1847111238704307

[BIGSHCLUNK]

Ya... thats basically a "login" to report your issue.... but when you cant login..... 

[tparker]

Tech support for many of the social media and modern IT companies has changed its model. Much of it is automated and offers minimal human support. For most things this is fine and actually an improvement. But the problem is when you have a real issue like this. We had a horrible time with Amazon where it took well over a year to fix. There support was jacked up. We owed them money, but they wouldn't take it, but we couldn't get our service restored until they took it. LOL.

As far as recovery, if you loose access to the account, it is pretty tough to fix. How do you identify the account if someone changes all the information? Keep in mind that someone else could call and say someone else stoled their account. Not sure what the process is exactly, but it is going to be frustrating. sorry to hear your going through it. In any case I would try to work through the automated system the best you can