Tamraz: at a loss for words

[spoolinhard]

I have had nothing but great dealings with Tamraz parts in the past. I have purchased off their website and ebay. On June 16 of this year, I purchased a new set of 70 challenger marker lights/bezels. I recieved 3 of the 4. I received no email insuring me that my 4th marker light was on its way, I had to email them first. I am going to stop typing and let my interactions with Tamraz do the talking.

New message from: tamraz Top Rated Seller(286,642RedShooting Star)
Your welcome!
Tamraz's Parts Discount Warehouse
2019 Corporate Lane, Ste 135
Naperville IL 60563
800-442-4601 or
630-904-4500
630-904-2329 fax

Hours: Monday through Friday 8am to 5pm
Saturday 9am to 2pm
800-442-4601


Reply
Your previous message

OK, thank you
tamraz:

Hello. L80 MARKER LAMP/FRONT RH 70-71 AMBER will be shipping out of a different warehouse.

Thank you,
Valerie
Your previous message

I received the package today. Everything looks good, except that I am missing the passenger front marker light. The box that everything came in was secure and undamaged. There was no passenger front marker light in the box. The other three were there. I checked the invoice on the box and the invoice includes all four, as I paid for them. Please have the last one sent.
thanks
tamraz:

Thank you for your purchase and we apologize for the delay.

Tracking has been posted on eBay. Also, the item has been shipped thru UPS with tracking number 1Z7860X90355385950.

Thank you for your business,

Tamraz eBay Customer Service
CDR





New message: We will get tracking posted to eBay a...


eBay

New message from: tamraz Top Rated Seller(287,815RedShooting Star)
We will get tracking posted to eBay as soon as possible.

We apologize for any inconvenience.


Tamraz eBay Customer Service
DS
Tamraz's Parts Discount Warehouse
2019 Corporate Lane, Ste 135
Naperville IL 60563
800-442-4601 or
630-904-4500
630-904-2329 fax

Hours: Monday through Friday 8am to 5pm
Saturday 9am to 2pm
800-442-4601


Reply
Your previous message

I ordered this on June 16. It is July 22. I have never recieved the passenger Front marker light. I have already messaged and was told that it was shipping from another location. I still don't have it.

[spoolinhard]

New message from: tamraz Top Rated Seller(289,061RedShooting Star)
Kaleb,

I am so sorry for the run around. I looked in to your order and it appears that your entire order except for this one part shipped directly from our supplier back in June. The invoice indicates that this was backordered at the time they shipped it. I have reached out to our supplier to see what the hold up is.
Typically I am not in the office..I fill in from time to time when the office is short staffed.

I have made a note on your order as well as CC'd the person who is typically in the office on the email I sent to our vendor so that this does not slip through the cracks again. I am also leaving a post-it on her note so that this is taken care of as soon as possible.

From what I can see, when you initially emailed, you were sent a response saying it would ship from a different warehouse. This was incorrect as your entire order shipped from that warehouse and it was backordered.

The next message you got was unfortunately a generic response, as we've had a 3rd party helping with messages (we got up to over 2,400 messages during busy season and were not able to get it under control as we were very short staffed due to Covid stay at home orders).

I am very sorry you have not been given a straight forward answer. I hope to get a response from our vendor by the end of the day today so that I can follow up with you-but if not, Val will be in touch with you as soon as we hear back.

Thank you,
Jackie
Tamraz's Parts
Tamraz's Parts Discount Warehouse
2019 Corporate Lane, Ste 135
Naperville IL 60563
800-442-4601 or
630-904-4500
630-904-2329 fax

Hours: Monday through Friday 8am to 5pm
Saturday 9am to 2pm
800-442-4601


Reply
Your previous message

I am still missing a passenger front marker light. I have emailed multiple times. I have been told multiple times that it will be taken care of. The last I had heard from this was on July 16. I ordered this in June. It has almost been 2 months. I was understanding in the past. Im pissed. Why have I not received this?

[spoolinhard]

Long story short, I keep getting  the run around. I trusted Tamraz, It has been about 3 months since I purchased this; I keep getting the runaround and lack of communication. It has been long enough that I have no recourse through ebay and am now waiting on the kindness of Tamraz to send me what I originally paid for.

Also, the last message from Tamraz apologizing and making excuses was sent August 17th. I still have no tracking number, no reply and no marker light. I messaged them Sept. 8th. I am awaiting a reply.

[Challenger in NC]

ebay should still be on the hook to get this sorted out. how long do they give you to file a transaction dispute? You might get your credit card company involved if ebay/Tamraz drags their feet.

[340sport]

This used to be reputable vendor, but now, not so much. Did anyone notice the "Labor Day coupon" that didn't work this weekend? Also, nobody available for support on Friday, a regular business day!

[spoolinhard]

The option on eBay to file a claim and leave feedback is no longer listed on my home page since it has been so long.

I just called them. No apologies. They said it was on backorder and that they "will check with the supplier".
At this point I just want my money back and to return the 3 marker lights. That is no longer an option on eBay and that has timed out as well.

[6bblgt]

........ I messaged them Sept. 14th. I am awaiting a reply.

a week in the future? 

good luck getting this all sorted out!

[Rich G.]

I've always just called them and ordered what I wanted and got a better price not going through e bay. . I'm having a problem with Jegs which I guess is similar to yours. Companies are advertising Parts they don't have and later finding its on back order.

[soundcontrol]

Tamraz is the worst company I ever ordered from. I ordered 9 AMD panels to be shipped to L.A and then put in a container to Sweden.
5 of them where missing when I got the delivery, 10 weeks later. I finally got my money back for the missing panels, after many mails and phone calls, but since they were listed on the invoice and I paid for them, I had to pay for shipping, Swedish custom fee's and a 25% sales tax on items I never received.
Shipping company and customs goes by the paperwork, not what is in the boxes.
Tamraz did not care at all about this, this is what they wrote me:

"We can not reimburse your for custom and duties that is your country that charges that. You have been refunded for the missing items. Sorry again.
Thank you,
Valerie "

[BFM_Cuda]

I used them for a few panels off ebay. They had the cheapest prices listed for AMD stuff.

Months after I received and installed a full AMD floor pan I realized it was actually a Goodmark piece... Also noticed a few parts were shipped loose, not in a box, and had stickers peeled off to hide the manufacturer.... will never use them again.

[70 Challenger Lover]

Last time I ordered from them was their 50% off deal nearly two years ago. I got everything eventually but it sure took a while. I was lucky compared to others here. They used to be really good but I don't trust them anymore.

[B5fourspeed]

I bought a item from them that was sold as a AMD product and it was not.I knew something was wrong  because the item did not come in a AMD box.That is why some of their prices seem like a good deal.I returned the item but it was a hassle.

[Cuda Cody]

This one of the reason I always buy from David at Roseville Moparts.

[Shane Kelley]

This one of the reason I always buy from David at Roseville Moparts.

  Yes sir!  Dave all the way!!!

[spoolinhard]

I have sent a link to this thread to Tamraz. They dont care. I asked them for a return/ refund. they alluded to they were going to do that. I have nothing as of this post, has been over a week. A report has been filed with the Attorney General of Illiniose over this. It looks like Im going to get screwed and there is nothing I can do about it.